An excellent customer service from start to finish. Plenty of communication and really friendly staff. At such a crazy time with the ending of the free stamp duty, I didn’t feel like the customer service was compromised at all by this. Although I’m hoping it will be while before we sell again (!) I will be using Robert Williams as my estate agent. Thank you Suzanne and Emma for all your hard work.
Jessica Miners | 23 June, 2021
Suzanne made the whole process of selling my late mother’s house as comfortable and painless as it could possibly.have been. she was kind and supportive and I felt as if she were by my side every step of the way. I would definitely recommend Robert Williams for a smooth and professional service. Thank you so much Suzanne.
Joanna Bradford | 22 June, 2021
Emma has been brilliant from start to finish. My property had languished on the market for 3 months with no viewings with another agent, who suggested that I lower the price when I advised that I was going to try somewhere else. I changed to Robert Williams and Emma found me 2 buyers within a week. The offers were well above my asking price and I sold immediately. She has a an eye on a broad range of buyers- not just local - and has a wealth of knowledge at her fingertips. She has helped me to find a property to downsize into- no mean feat as it’s a tricky move! She has communicated with me, my solicitor and my buyer regularly, even at weekends when I was wobbly about finding a property I liked, and has kept the chain secure by managing all of our expectations. When she went on annual leave at a crucial point (exchange looming!), she ensured her colleagues were updated and Suzanne was able to pick up where Emma left off. What has been a nail biting experience to get this done before the end of the stamp duty holiday has been managed brilliantly and we’re all moving on Thursday! Thank you Emma and Robert Williams.
Jo Mackinder | 17 June, 2021
Robert Williams provided an excellent service and the agents were efficient and friendly; keeping us updated at all times and very helpful in answering questions and providing information.
Alex Smith | 12 June, 2021
I brought a house from Robert Williams at the end of 2019, I mainly dealt with Emma Scobie. She was very professional through out and very helpful. They were always easy to get hold of and communicative through out the process. Even since buying the property and living there for a while I have called them for a few things and they have always responded promptly and Emma has gone out of her way to help me with anything. I would definitely use them again in the future for either selling or buying a property.
Isobel Rothera | 10 June, 2021
James was very kind and helpful in every way. He regularly went out of his way to help us sort some of the issues that inevitably come up in a house sale.
Nicholas HAYNES | 21 May, 2021
Friendly, honest, calm and trustworthy. James made a competitive and daunting situation look manageable. He certainly made our experience more pleasant. I think this will have worked well for the seller too offering the confidence and diplomacy to ensure a successful sale. A gem standing out from its competitors. I would highly recommend without reservation.
Kat | 21 May, 2021
Highly recommended. Madeline managed to rent my house in few hours, finding the right tenants. Her kind and professional approach and her experience made all the process very easy and left me a very happy customer!
Leontina | 10 April, 2021
As a portfolio landlord I have used the services of Madeline the Letting Negotiator for a number of years now. I have always found her to be pro-active, professional, and efficient. She has a very positive and can-do attitude and is an excellent communicator. Her inbuilt ability for matching tenants to properties has provided us with a number of long-term quality tenants for our properties. I can't recommend her services highly enough!
Juliet Ware | 9 April, 2021
We were delighted with our experience. James Taylor was unfailingly helpful. His photos were exceptional and the house sold in two weeks. We would recommend the company without any reservation.
Simon Foxall | 6 April, 2021
I cannot fault the service from Suzanne and the team, they dealt with everything in a timely and professional manner and ensured the stress of the purchase was to a minimum. Suzanne was responsive and went above and beyond from beginning to end. I highly recommend
Vanessa channon | 6 April, 2021
On acceptance of the initial offer the buyer was in a long chain, Suzanne chased up all agents and solicitors to ensure all buyers were in a position to proceed with the relevant funding.
She regularly chased up the progress and provided updates throughout the process to exchange and was very efficient throughout.
Mr Gary Dimond | 28 March, 2021
Robert Williams team have excelled themselves helping with the sell of our property. We had some ups and downs due to trying to sell in the middle of a pandemic and they were there to help every step of the way. Highly recommend. Outstanding performance from a great team ??
Darren Old | 23 March, 2021
Excellent service from Robert Williams, we were kept up to date with every step of the sale. I Would recommend them to prospective buyers or seller.
Julie Tiley | 20 March, 2021
I have just exchanged on my property and I would like to thank members of the Robert Williams team for the great service I have received in handling the sale. I would like to say a special thank you to Suzanne Collins for her friendly approach and professionalism liaising between myself and the buyer. I would certainly recommend this estate agents.
Ann Bunster | 19 March, 2021
We have just exchanged on a RW property. Suzanne was always available when we called the office and communicated well. James Taylor has been excellent to the point it felt like he was actually our agent?! James is incredibly polite, efficient and organised. He took the time to stay in touch and was extremely professional throughout. Although we sold our house with another estate agent, we barely heard from them and if we could give James a cut of our estate agent fees we would as he deserves it. Thank you for your hard work!
Anni Helliwell | 16 March, 2021
Happy with our service friendly always helpful. A long sale but got there in the end. James always got back to us with queries we had and liaised with all parties involved to ensure things were done.
Chloe thresher | 9 March, 2021
This estate agent was extremely helpful in dealing with all my queries and provided an excellent service. Special thanks to Madeline who went the extra mile to always keep me regularly updated and supported me through the whole process.
Adam | 3 March, 2021
Friendly and professional team of people who manage my rental properties in Exeter UK. Ollie & Emma have been great ?
Tom Murphy | 24 February, 2021
The sale of a jointly-owned property can be problematical, as I discovered, but my estate agent was unfailingly helpful, courteous and efficient throughout the sales process. I would like to thank James Taylor in particular for his timely interventions at key moments when things were not going according to plan. Thank you, James for going the extra mile! Whether you are a buyer or seller, I have no hesitation in recommending the services of this agent to you.
Andrew Peter Nuttall | 19 February, 2021
We purchased a property through this estate agency and found them to be helpful and responsive to all our enquiries.
Fiona | 18 February, 2021
We recently purchased a property which was being sold through Robert Williams and managed by Richard, the estate agent. Having viewed other properties in the area prior to purchasing this one and thus dealing with many agents, I can say that Richard was miles above the pack. He attended both viewings with us and proved to be extremely knowledgeable about the property itself, the surrounding area, and local building\/planning regulations. He allowed us to freely experience the property but also provided very thorough answers to our questions-in fact, he seemed to be the only agent we encountered that truly knew and understood the property-it contributed to our buying experience immensely. Once the purchase had completed, Richard even hand delivered the keys to our us at our house-he if first class from start to finish. Thank you Richard!
Rebecca | 17 February, 2021
Robert Williams were excellent agents throughout the purchasing process. Our purchase was not a straightforward one at all, but Robert Williams did everything they could to keep the purchase moving as efficiently as possible. Their communication and their knowledge of the area and property was excellent.
Jet White | 16 February, 2021
Throughout the process of selling our house, Robert Williams Estate Agents gave exemplary service, firstly in terms of outstanding property details and marketing, and also in finding genuine, excellent prospective buyers. Secondly, they were always courteous, kind, considerate and helpful throughout - we would not hesitate to recommend them.
Clare Griffiths | 15 February, 2021
Before looking to buy any property, my wife and I (litterally) tossed a coin between James at Robert Williams and another Exeter estate agent who both impressed, but in different ways. On this occasion, we decided to go with the other agent, but that’s not where this little story ends. Over a month later and through complete luck, we found the perfect home in the right area and it was listed through Robert Williams. James just so happened to do all viewings and was our point of contact throughout. My wife and I were always highly impressed with his professionalism and refreshingly honest personal approach. At all times throughout the process, he worked meticulously both with us, and for the seller - answering every question speedily and with detail. We highly recommend James and Robert Williams as one of the best Exeter based estate agents. Thank you.
Phil Rees | 15 January, 2021
I chose Robert Williams because I had a good experience with them showing me round houses in the past, and I knew James. So pleased I did, they\'ve been knowledgeable, professional and timely with communication throughout the process of selling my house.
Susie Dampier | 21 December, 2020
Although it took a long time to actually purchase the house, the staff were very supportive during the process and were in constant contact letting me know what was going on and sending me supportive messages. I cannot fault their dedication to both their vendor and also the purchaser.
S Lefebvre | 21 December, 2020
Great buying experience with James and the team at Robert Williams Estate Agents, we purchased a 4bed home in Exminster and the process was smooth and prompt throughout. Moved in before Christmas as targeted. Would highly recommend using again in the future.
Matt Riches | 21 December, 2020
A highly professional service delivered with care and thought not just for their client Vendors but appreciating the requirements of us as Purchasers in the difficult times of covid lockdown and other stringencies.
Suzanne Collins was superb throughout and we have no hesitation whatsoever in recommending this excellent firm of Exeter Estate Agents
roger graham mazillius | 16 December, 2020
Excellent service and communication from first meeting to exchange of contracts. Multiple viewings were arranged and accompanied by James who provided detailed and timely feedback to us. An excellent offer was received and accepted within the first few days of the property being marketed. All minor queries were efficiently dealt with and liaison with both solicitors was rapid and thorough. Superb marketing brochure and competitive pricing. Would recommend without hesitation.
Keith Turner | 15 December, 2020
Robert Williams have friendly, well informed and dedicated agents who have found me great tenants and been a pleasure to work with.
Laura Jenkins | 15 December, 2020
Robert Williams Estate Agents were incredibly helpful throughout the entire house selling process with very fast response times to our enquiries and requests. We felt very supported by our agent James who worked extremely hard to keep momentum within the chain and communicated very well with all parties involved. We definitely recommend this estate agency!
Francesca Dawson | 15 December, 2020
Very professional, very knowledgeable and very nice people to work with. The whole process went very smoothly. We could not have asked for more.
Suzanne was wonderfully helpful throughout.
Andrew Southgate | 1 December, 2020
We recently sold a flat in Exeter with Robert Williams Estate Agents and found them to be very professional and thorough in each stage of the process. I would have no second thoughts in using them again or recommending them.
Linda Turner | 30 November, 2020
An excellent service. They were very helpful is providing clear information about the numerous offers and we were able to choose the most appropriate buyer which lead to a speedy sale.
S Lefebvre | 31 October, 2020
Excellent service whilst going through the process of buying my first house. kept me updated every step of the way. Suzanne was a pleasure to work with.i highly recommend robert williams estate agents.especially suzanne who dealt with me.
Wayne brice | 25 October, 2020
My partner and I recently purchased our first property together through Robert Williams. Both Suzanne and Emma were very helpful, efficient with communication and were able to provide guidance when required. Would recommend to anyone considering buying or selling a property.
Charlotte Hinds | 23 September, 2020
Robert Williams came highly recommended by a close friend. This was our first experience in selling a house and we cannot emphasise enough what a pleasure it’s been working with Suzanne and Emma in getting everything sorted - especially during these uncertain times.
The updates on progress were continuous and every query answered and responded to promptly. Dealing with a house sale from abroad is definitely not ideal, but Suzanne made us feel totally secure in every step of the transaction. Honesty and professionalism is Robert Williams’ trademark and that Is so much appreciated and getting harder to find. A very big thank you to everyone!
Ana | 23 September, 2020
Brilliant team at Robert Wiliams, we bought our first home from them and would look to them first if we were to sell! A very friendly and professional team who were super helpful from start to finish.
Lily cumming | 5 August, 2020
We have dealt with Robert Williams for the recent purchase of a propery close to Newton Abbot.
Both James and Ollie have been highly professional throughout and even with the added difficulty of trying to complete during a pandemic, have been quick to respond to any questions.
Dan Farrell-Wright | 30 July, 2020
I got quotes from a number of agents, and decided to use Robert Williams. The main factors being- price, knowledge of the market in our area, someone who was interested in what we had to say and general first impressions. We had a number of viewings within a week, we accepted an offer but this fell through. The agents had more viewings within days and it had sold again within the week. Then further issues due to the covid pandemic, but we eventually completed this month after gong onto the market in early 2020.
Great service and we would use them again.
Boundy | 26 July, 2020
Both the agents I have dealt with have been excellent and gone out of their way to help us achieve a purchase during very challenging, unprecedented times, right down to bringing us the keys to our new home on the day of completion. I would highly recommend using these agents for selling and engaging with purchasers.
Lara WEBBER | 3 July, 2020