On the ball - does what she says she will do!
Kept in touch when first property fell through.
Contacted us about similar property.
That worked...then she kept her on top of all the solicitor\/vendor stuff that was going on.
Laurie Tansley | 26 September, 2021
Madeline was really helpful every step of the way, and went above and beyond to help me through the process of renting. She was happy to answer any and all of my questions, even to the extent of calling me on her day off to let me know that I\'d been offered the flat! I moved in a week ago and couldn\'t be happier - I will highly recommend Robert Williams to anyone!
Joshua Powlesland | 25 September, 2021
Myself and my partner have worked with Madeline on several occasions. This time as always we received exemplary service. Great advice and prompt communication. Madeline found the perfect tenants for our flat. Highly recommended.
Shaun Clarke | 23 September, 2021
We have been so impressed with Robert Williams Lettings. The personal attention shown by Madeline has been exceptional and she has gone above and beyond to successfully help us locate an apartment. Daily communication kept us fully informed of every step and we cannot recommend her and this company highly enough.
Nick Powlesland | 10 September, 2021
We had a difficult sale due to lease issue but robert williams were brilliant the whole way through. From views to communication with our buyer, they kept us informed and talked us down when things became stressful. I would highly recommend them to anyone.
Thank you everyone involved, especially Suzanne.
Nathan Harris | 24 August, 2021
Would highly recommend. Excellent customer service. I was always kept informed on progress and felt reassured that I would be found a good tenant for property. Robert Williams agents took on everything for me from Tenant find, all associated paperwork and ensured I had everything in place I required. This was all carried out in a professional manner and I now have a great tenant who I am very happy with. Will definitely be using them again in the future
Sharon mckee | 23 August, 2021
Can't rate them enough. Our agent was Madeleine who was super professional, really lovely lady and walked first time renters through the process. I would highly recommend.
Sarah Minden | 19 August, 2021
Madeline was absolutely brilliant at finding a tenant and offering advice at various stages. Great communication throughout. Thanks so much
Mike raven | 13 August, 2021
Easy to deal with, communication was very good, always kept updated and everything done on time. Also good value for money
Curtis Hunt | 10 August, 2021
Highly professional team. Excellent communicators & a pleasure to deal with. Would totally recommend using Robert Williams if you’re selling your home.
Emma Roberts | 25 July, 2021
I am extremely pleased with the service I have received from Robert Williams. The property was promptly listed and the viewings well coordinated. We agreed a sale in good time and Suzanne has been fantastic at communicating throughout the sale\/purchase process, keeping momentum behind exchange and completion. Suzanne managed the process of our purchaser being internationally based, assisting in appointing a solicitor and continued communication. I managed to get the property sold and complete my purchase on the stamp duty deadline on a tight schedule. Very impressed and will be recommending, Suzanne is the best estate agent experience we have ever had.
James Pang | 19 July, 2021
Great company competitive rates, really friendly, organised lots of viewings, good communication, efficient and really helpful and most important supportive when administrative matters didn’t go to plan
Penny | 3 July, 2021
I would highly recommend Robert Williams if you\'re looking for an excellent professional service. Madeline swiftly found a tenant for our property. She gave honest and extremely helpful advice and recommendations and dealt with everything in a timely manner. Exemplary service.
Gill Taylor | 30 June, 2021
We just bought a house successfully with this agency. We are foreign buyers and this was the first time we bought a property in UK. Our sales agent Suzanne was extremely helpful, responsive, and efficient. She helped us a lot when our purchase had some hiccups. I will have no problem to recommend my friends to contact Suzanne if they need to sell or let their properties.
Lee Ka Yee Cavy | 30 June, 2021
From the moment we decided to use Robert williams as our estate agents they have so pleasant and helpful, special mention to Suzanne Collins who conducted the majority of our viewings and always gave us the feedback. Once we had a buyer Suzanne went above and beyond all expectations, keeping us informed all the time. She dealt with all the solicitors and kept pushing things forward. During a weeks holiday she still sent out numerous Emails to all concerned. We thank Suzanne very much and would recommend her to anyone. Thank you very much Pat and Jennifer
Patrick May | 25 June, 2021
Robert Williams were the selling agents on a house we were buying. It was our first home and we\'d not been through the process before but they made it very easy for us. James was professional at all times and was quick to chase up the solcitors during the legal process. We exchanged within 2 and a half months of having our offer accepted ! Would definitely recommend Robert Williams.
Rhiannon Charles | 25 June, 2021
An excellent customer service from start to finish. Plenty of communication and really friendly staff. At such a crazy time with the ending of the free stamp duty, I didn’t feel like the customer service was compromised at all by this. Although I’m hoping it will be while before we sell again (!) I will be using Robert Williams as my estate agent. Thank you Suzanne and Emma for all your hard work.
Jessica Miners | 23 June, 2021
Suzanne made the whole process of selling my late mother’s house as comfortable and painless as it could possibly.have been. she was kind and supportive and I felt as if she were by my side every step of the way. I would definitely recommend Robert Williams for a smooth and professional service. Thank you so much Suzanne.
Joanna Bradford | 22 June, 2021
Emma has been brilliant from start to finish. My property had languished on the market for 3 months with no viewings with another agent, who suggested that I lower the price when I advised that I was going to try somewhere else. I changed to Robert Williams and Emma found me 2 buyers within a week. The offers were well above my asking price and I sold immediately. She has a an eye on a broad range of buyers- not just local - and has a wealth of knowledge at her fingertips. She has helped me to find a property to downsize into- no mean feat as it’s a tricky move! She has communicated with me, my solicitor and my buyer regularly, even at weekends when I was wobbly about finding a property I liked, and has kept the chain secure by managing all of our expectations. When she went on annual leave at a crucial point (exchange looming!), she ensured her colleagues were updated and Suzanne was able to pick up where Emma left off. What has been a nail biting experience to get this done before the end of the stamp duty holiday has been managed brilliantly and we’re all moving on Thursday! Thank you Emma and Robert Williams.
Jo Mackinder | 17 June, 2021
Robert Williams provided an excellent service and the agents were efficient and friendly; keeping us updated at all times and very helpful in answering questions and providing information.
Alex Smith | 12 June, 2021
I brought a house from Robert Williams at the end of 2019, I mainly dealt with Emma Scobie. She was very professional through out and very helpful. They were always easy to get hold of and communicative through out the process. Even since buying the property and living there for a while I have called them for a few things and they have always responded promptly and Emma has gone out of her way to help me with anything. I would definitely use them again in the future for either selling or buying a property.
Isobel Rothera | 10 June, 2021
James was very kind and helpful in every way. He regularly went out of his way to help us sort some of the issues that inevitably come up in a house sale.
Nicholas HAYNES | 21 May, 2021
Friendly, honest, calm and trustworthy. James made a competitive and daunting situation look manageable. He certainly made our experience more pleasant. I think this will have worked well for the seller too offering the confidence and diplomacy to ensure a successful sale. A gem standing out from its competitors. I would highly recommend without reservation.
Kat | 21 May, 2021
Highly recommended. Madeline managed to rent my house in few hours, finding the right tenants. Her kind and professional approach and her experience made all the process very easy and left me a very happy customer!
Leontina | 10 April, 2021
As a portfolio landlord I have used the services of Madeline the Letting Negotiator for a number of years now. I have always found her to be pro-active, professional, and efficient. She has a very positive and can-do attitude and is an excellent communicator. Her inbuilt ability for matching tenants to properties has provided us with a number of long-term quality tenants for our properties. I can't recommend her services highly enough!
Juliet Ware | 9 April, 2021
We were delighted with our experience. James Taylor was unfailingly helpful. His photos were exceptional and the house sold in two weeks. We would recommend the company without any reservation.
Simon Foxall | 6 April, 2021
I cannot fault the service from Suzanne and the team, they dealt with everything in a timely and professional manner and ensured the stress of the purchase was to a minimum. Suzanne was responsive and went above and beyond from beginning to end. I highly recommend
Vanessa channon | 6 April, 2021
On acceptance of the initial offer the buyer was in a long chain, Suzanne chased up all agents and solicitors to ensure all buyers were in a position to proceed with the relevant funding.
She regularly chased up the progress and provided updates throughout the process to exchange and was very efficient throughout.
Mr Gary Dimond | 28 March, 2021
Robert Williams team have excelled themselves helping with the sell of our property. We had some ups and downs due to trying to sell in the middle of a pandemic and they were there to help every step of the way. Highly recommend. Outstanding performance from a great team ??
Darren Old | 23 March, 2021
Excellent service from Robert Williams, we were kept up to date with every step of the sale. I Would recommend them to prospective buyers or seller.
Julie Tiley | 20 March, 2021
I have just exchanged on my property and I would like to thank members of the Robert Williams team for the great service I have received in handling the sale. I would like to say a special thank you to Suzanne Collins for her friendly approach and professionalism liaising between myself and the buyer. I would certainly recommend this estate agents.
Ann Bunster | 19 March, 2021
We have just exchanged on a RW property. Suzanne was always available when we called the office and communicated well. James Taylor has been excellent to the point it felt like he was actually our agent?! James is incredibly polite, efficient and organised. He took the time to stay in touch and was extremely professional throughout. Although we sold our house with another estate agent, we barely heard from them and if we could give James a cut of our estate agent fees we would as he deserves it. Thank you for your hard work!
Anni Helliwell | 16 March, 2021
Happy with our service friendly always helpful. A long sale but got there in the end. James always got back to us with queries we had and liaised with all parties involved to ensure things were done.
Chloe thresher | 9 March, 2021
This estate agent was extremely helpful in dealing with all my queries and provided an excellent service. Special thanks to Madeline who went the extra mile to always keep me regularly updated and supported me through the whole process.
Adam | 3 March, 2021
Friendly and professional team of people who manage my rental properties in Exeter UK. Ollie & Emma have been great ?
Tom Murphy | 24 February, 2021
The sale of a jointly-owned property can be problematical, as I discovered, but my estate agent was unfailingly helpful, courteous and efficient throughout the sales process. I would like to thank James Taylor in particular for his timely interventions at key moments when things were not going according to plan. Thank you, James for going the extra mile! Whether you are a buyer or seller, I have no hesitation in recommending the services of this agent to you.
Andrew Peter Nuttall | 19 February, 2021
We purchased a property through this estate agency and found them to be helpful and responsive to all our enquiries.
Fiona | 18 February, 2021
We recently purchased a property which was being sold through Robert Williams and managed by Richard, the estate agent. Having viewed other properties in the area prior to purchasing this one and thus dealing with many agents, I can say that Richard was miles above the pack. He attended both viewings with us and proved to be extremely knowledgeable about the property itself, the surrounding area, and local building\/planning regulations. He allowed us to freely experience the property but also provided very thorough answers to our questions-in fact, he seemed to be the only agent we encountered that truly knew and understood the property-it contributed to our buying experience immensely. Once the purchase had completed, Richard even hand delivered the keys to our us at our house-he if first class from start to finish. Thank you Richard!
Rebecca | 17 February, 2021
Robert Williams were excellent agents throughout the purchasing process. Our purchase was not a straightforward one at all, but Robert Williams did everything they could to keep the purchase moving as efficiently as possible. Their communication and their knowledge of the area and property was excellent.
Jet White | 16 February, 2021
Throughout the process of selling our house, Robert Williams Estate Agents gave exemplary service, firstly in terms of outstanding property details and marketing, and also in finding genuine, excellent prospective buyers. Secondly, they were always courteous, kind, considerate and helpful throughout - we would not hesitate to recommend them.
Clare Griffiths | 15 February, 2021
Before looking to buy any property, my wife and I (litterally) tossed a coin between James at Robert Williams and another Exeter estate agent who both impressed, but in different ways. On this occasion, we decided to go with the other agent, but that’s not where this little story ends. Over a month later and through complete luck, we found the perfect home in the right area and it was listed through Robert Williams. James just so happened to do all viewings and was our point of contact throughout. My wife and I were always highly impressed with his professionalism and refreshingly honest personal approach. At all times throughout the process, he worked meticulously both with us, and for the seller - answering every question speedily and with detail. We highly recommend James and Robert Williams as one of the best Exeter based estate agents. Thank you.
Phil Rees | 15 January, 2021
I chose Robert Williams because I had a good experience with them showing me round houses in the past, and I knew James. So pleased I did, they\'ve been knowledgeable, professional and timely with communication throughout the process of selling my house.
Susie Dampier | 21 December, 2020
Although it took a long time to actually purchase the house, the staff were very supportive during the process and were in constant contact letting me know what was going on and sending me supportive messages. I cannot fault their dedication to both their vendor and also the purchaser.
S Lefebvre | 21 December, 2020
Great buying experience with James and the team at Robert Williams Estate Agents, we purchased a 4bed home in Exminster and the process was smooth and prompt throughout. Moved in before Christmas as targeted. Would highly recommend using again in the future.
Matt Riches | 21 December, 2020
A highly professional service delivered with care and thought not just for their client Vendors but appreciating the requirements of us as Purchasers in the difficult times of covid lockdown and other stringencies.
Suzanne Collins was superb throughout and we have no hesitation whatsoever in recommending this excellent firm of Exeter Estate Agents
roger graham mazillius | 16 December, 2020
Excellent service and communication from first meeting to exchange of contracts. Multiple viewings were arranged and accompanied by James who provided detailed and timely feedback to us. An excellent offer was received and accepted within the first few days of the property being marketed. All minor queries were efficiently dealt with and liaison with both solicitors was rapid and thorough. Superb marketing brochure and competitive pricing. Would recommend without hesitation.
Keith Turner | 15 December, 2020
Robert Williams have friendly, well informed and dedicated agents who have found me great tenants and been a pleasure to work with.
Laura Jenkins | 15 December, 2020
Robert Williams Estate Agents were incredibly helpful throughout the entire house selling process with very fast response times to our enquiries and requests. We felt very supported by our agent James who worked extremely hard to keep momentum within the chain and communicated very well with all parties involved. We definitely recommend this estate agency!
Francesca Dawson | 15 December, 2020
Very professional, very knowledgeable and very nice people to work with. The whole process went very smoothly. We could not have asked for more.
Suzanne was wonderfully helpful throughout.
Andrew Southgate | 1 December, 2020
We recently sold a flat in Exeter with Robert Williams Estate Agents and found them to be very professional and thorough in each stage of the process. I would have no second thoughts in using them again or recommending them.
Linda Turner | 30 November, 2020